FAQ'S
Desktop Geeks is a trusted online platform that provides top-quality cybersecurity solutions and professional tech support at affordable prices. With over two decades of expertise in the PC and security industry, we specialize in protecting individuals, families, and businesses from threats such as viruses, malware, ransomware, phishing, and identity theft.
We partner with leading PC, Laptop and Phone brands to offer a wide selection of services tailored to your needs, all at competitive rates. Our mission is to deliver affordable tech support solutions without compromising on quality. With expert advice, reliable technical support, and unbeatable pricing, Desktop Geeks is your go-to source for online tech support.
Tech support is essential for anyone who relies on technology, whether for personal or business use. Individuals need tech support for troubleshooting hardware and software issues, setting up new devices, protecting against cybersecurity threats, and ensuring their systems run smoothly. Businesses, from small startups to large enterprises, require tech support to maintain network security, manage data backups, update software, and optimize IT infrastructure. Even tech-savvy users may need assistance with complex technical problems, while seniors or those less familiar with technology often rely on support for basic troubleshooting and guidance. In today’s digital world, tech support is a necessity for anyone using computers, smartphones, or online services.
We offer a wide selection of trusted brands, including Norton, McAfee, Kaspersky, Bitdefender, WatchGuard, SentinelOne, Trend Micro, and more.
Yes, we provide antivirus software for both personal and business needs. For personal use, we offer solutions tailored to protect individual devices such as PCs, Macs, smartphones, and tablets. These options include features like real-time protection, parental controls, and secure browsing.
For businesses, we offer comprehensive security packages designed to safeguard multiple devices, networks, and sensitive data. These solutions include endpoint protection, advanced threat detection, data encryption, and centralized management tools to ensure your business remains secure. Whether you’re a solo entrepreneur or managing a large organization, we have the right antivirus plan for you.
Our expert technicians are here to help you choose the perfect antivirus solution based on your unique needs. Whether you need protection for personal use or business, we’ll guide you in selecting the best option for your devices, budget, and level of security required.
After purchasing your antivirus software, you will receive a download link and detailed step-by-step installation instructions via email. Most installations are straightforward and can be completed in just a few minutes.
For those who prefer assistance, we offer a professional installation service at an affordable price. Our experienced tech support staff will handle the installation for you, ensuring that the software is correctly set up and optimized for your device. Contact us to schedule this service and enjoy a hassle-free installation experience.
In most cases, antivirus subscriptions can be transferred to a new device. However, the process and eligibility depend on the software provider. To ensure a smooth transfer, you will need to contact the manufacturer’s support department directly. They will guide you through the steps and provide any necessary assistance to deactivate the license on your old device and activate it on your new one.
We accept a wide range of secure payment methods to ensure a seamless purchasing experience. You can pay for your antivirus software using all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal, offering an additional layer of security for your transactions.
For larger purchases or business accounts, we may accommodate other payment options upon request. Rest assured, all payments are processed securely using top notch industry-standard encryption to protect your personal and financial information.
Yes, we offer substantial discounts for bulk purchases and renewals, making it more cost-effective to secure multiple devices or extend your protection for longer periods. Whether you’re purchasing for a family, small business, or enterprise, we provide customized pricing based on the number of licenses or the duration of your subscription.
Additionally, we frequently run special promotions and seasonal sales, offering even greater savings on select antivirus software. Contact us directly or visit our website for current discount offerings and to receive a personalized quote for bulk or multi-year renewals.
Antivirus software updates automatically, but we recommend checking for updates weekly to ensure you have the latest virus definitions and features.
Yes, we provide comprehensive technical support to ensure you have a smooth experience with your antivirus software. Our professional support team is available 24/7 to assist you with installation, configuration, troubleshooting, and any technical issues you may encounter.
Whether you need help setting up your software, resolving compatibility issues, or understanding the features of your antivirus, our knowledgeable staff is here to guide you every step of the way. For added convenience, we also offer premium remote support options, including virus and malware removal, computer tune-ups and personalized consultations, to address complex issues quickly and effectively. Your cybersecurity is our priority, and we’re committed to providing exceptional service whenever you need it.
We do not offer refunds on installed software, as license activation is final once the software has been installed. However, if you experience any issues with your antivirus software, our team is committed to working diligently with you to resolve them. We provide comprehensive technical support to address installation problems, software functionality issues, and any other concerns.
Your satisfaction is our priority, and we will do everything we can to ensure your antivirus software meets your needs and performs as expected. Please don’t hesitate to contact our support team for assistance.
Yes, many antivirus solutions offer multi-device licenses that allow you to protect multiple devices under a single subscription. The number of devices covered varies by product and plan, so be sure to check the details before purchasing. If you need help choosing the right multi-device plan, our expert team can guide you.
Yes, in addition to antivirus software, we provide a range of cybersecurity solutions, including VPNs for secure browsing, identity theft protection, data encryption tools, and advanced threat detection systems. We also offer consulting services to help businesses implement comprehensive security strategies tailored to their needs. Contact us to learn more about our full suite of cybersecurity products and services.
Yes, many of the antivirus solutions we offer include protection against phishing attacks, which are designed to steal sensitive information like passwords or financial details through fake emails or malicious websites. However, the level of protection and specific features can vary depending on the software you choose.
Certain antivirus programs are more equipped to handle phishing threats by offering advanced tools such as email filtering, secure browsing, and website reputation checks. Others may specialize in different types of online threats. To ensure you select the right software for your needs, we recommend consulting with one of our professionals. They can guide you toward a solution tailored to your requirements and provide additional insights into safeguarding your online activities.
The impact of antivirus software on your computer’s performance depends on the specific product and its features. Modern antivirus solutions are designed to run efficiently, but some may use more system resources than others, especially if they include advanced features like real-time threat detection or multi-layered security.
Additionally, certain antivirus programs are optimized to protect against specific types of attacks, such as ransomware, phishing, or zero-day threats, which might influence their system requirements. To ensure you choose the best solution for your device without compromising performance, we recommend consulting with one of our professionals. We’ll help you find an antivirus product tailored to your needs and hardware capabilities.
You get what you pay for. While free antivirus software can offer basic protection, it often lacks the advanced features and comprehensive protection needed to safeguard against more sophisticated threats such as ransomware, phishing, and identity theft. Free versions may also have limitations in customer support, automatic updates, and system optimization tools.
For stronger, more reliable protection, we recommend considering a paid antivirus solution that includes real-time protection, frequent updates, and access to customer support. Our team can help you choose the right plan based on your specific security needs and budget.
Absolutely! Many of the antivirus solutions we offer include mobile security for both Android and iOS devices. These features typically include malware scanning, app monitoring, anti-theft tools, and secure browsing to keep your smartphones and tablets safe. Contact us to find a solution that offers comprehensive protection for all your devices.
If your antivirus software expires, your device will no longer receive updates for virus definitions, leaving it vulnerable to new and emerging threats. Real-time protection, web safety features, and other critical security functions may also stop working. To avoid lapses in protection, we recommend renewing your subscription before it expires. Our team can help you ensure a seamless renewal process with discounted rates for loyal customers.
Protecting your business requires a comprehensive cybersecurity strategy, and antivirus software is a critical part of that. We offer business-grade antivirus solutions that go beyond just basic protection, providing features such as centralized management, real-time threat detection, advanced firewall protection, and data encryption.
Our expert team can help assess your business’s specific security needs and recommend the right software to protect your network, employees, and sensitive data. We also offer ongoing support and updates to ensure your protection evolves alongside emerging threats. Contact us to discuss the best solution for your business.
A computer virus is a malicious program designed to spread from one device to another, often causing significant performance issues and security risks. Infected systems may experience a range of symptoms that indicate the presence of a virus. These symptoms can range from minor annoyances to severe system failures, data loss, or security breaches. Recognizing the signs early can help prevent further damage and protect sensitive information.
Common Symptoms of a Computer Virus:
- Slow Performance: The system takes longer to boot up, open programs, or process tasks.
- Frequent Crashes & Freezing: Unexpected system crashes, blue screen errors (BSOD), or frequent program freezes.
- Unusual Pop-Ups: An increase in unwanted advertisements, security warnings, or fake alerts.
- Unexplained Data Loss: Missing files, corrupted documents, or unauthorized modifications to data.
- Unauthorized Access & Activity: Unknown programs running in the background, increased network traffic, or suspicious account activity.
- Disabled Security Software: Antivirus or firewall settings being turned off or unresponsive.
- Excessive Hard Drive or CPU Usage: The system overheats or runs unusually loud due to high resource consumption.
- Strange Emails Sent from Your Account: Friends or contacts report receiving spam or phishing emails from your email address.
- Browser Redirections & Unwanted Extensions: Web searches leading to unfamiliar websites, or new toolbars appearing without consent.
- Changes to System Settings: Unwanted modifications to desktop backgrounds, icons, or default system settings.
Malware is a broad term for malicious software designed to harm, exploit, or steal information from a computer system. It includes viruses, worms, Trojans, spyware, ransomware, and other harmful programs. Malware infections can cause a wide range of issues, from minor annoyances to severe data breaches and system failures. Recognizing the symptoms of malware early can help mitigate risks and prevent further damage.
Common Symptoms of Malware Infection:
- Sluggish Performance: The computer runs unusually slow, lags, or frequently freezes.
- Unexplained System Crashes: Unexpected shutdowns, blue screen errors (BSOD), or random reboots.
- Frequent Pop-Ups & Ads: A sudden increase in intrusive ads, fake alerts, or scam messages.
- Unauthorized Software Installations: Unknown programs or browser extensions appearing without user consent.
- Unusual Network Activity: High data usage, unknown connections, or slow internet speeds.
- Disabled Security Features: Antivirus, firewall, or task manager being disabled without permission.
- File Corruption or Disappearance: Important files getting deleted, encrypted, or inaccessible.
- Unwanted Browser Behavior: Search engine changes, homepage modifications, or automatic redirects to suspicious websites.
- Ransomware Messages: Warnings demanding payment to unlock files or restore system access.
- Excessive Hard Drive or CPU Usage: Overheating, loud fan noises, or resource-intensive background processes.
Spyware is a type of malicious software designed to secretly monitor and collect information from a computer without the user’s knowledge. It can track online activity, steal sensitive data such as passwords and financial details, and even record keystrokes. Spyware often runs in the background, making it difficult to detect until noticeable symptoms appear. Identifying and removing spyware as soon as possible is crucial to protecting privacy and preventing identity theft.
Common Symptoms of Spyware Infection:
- Sluggish Performance: The computer becomes slow or unresponsive due to hidden processes running in the background.
- Unexplained Pop-Ups & Ads: Frequent advertisements, even when not browsing the internet.
- Unauthorized Changes to Browser Settings: Homepage modifications, search engine changes, or new toolbars appearing without permission.
- Suspicious Network Activity: Increased internet usage or unknown connections appearing in network settings.
- Disabled Security Software: Antivirus or firewall being turned off without user action.
- Unusual Account Activity: Unauthorized logins, password changes, or transactions in online accounts.
- Keystroke Logging & Data Theft: Personal information being leaked or used fraudulently.
- Frequent Redirects to Unwanted Websites: Clicking links or searching online leads to suspicious or unrelated web pages.
- Difficulty Removing Unwanted Programs: Inability to uninstall suspicious software or settings reverting after a restart.
- Excessive Battery & Resource Usage: Laptops or mobile devices overheating or running out of battery faster than usual.
Over time, a computer can become sluggish and unresponsive due to accumulated junk files, outdated software, fragmented data, and excessive background processes. These issues can slow performance, cause frequent crashes, and make everyday tasks frustrating. Regular optimization can help improve system speed, responsiveness, and overall efficiency. Recognizing the signs that a computer needs optimization can help prevent further performance degradation and extend its lifespan.
Common Symptoms of a PC That Needs Optimization:
- Slow Startup & Shutdown: The system takes an unusually long time to boot up or shut down.
- Lagging Performance: Programs take longer to open, and multitasking becomes difficult.
- Frequent Freezing & Crashes: Applications or the entire system become unresponsive.
- High Disk or CPU Usage: The system is constantly running at high resource levels, even when idle.
- Insufficient Storage Space: The hard drive is nearly full, leading to slow read/write speeds.
- Unnecessary Background Processes: Too many applications running in the background, consuming resources.
- Fragmented or Outdated Files: Disk fragmentation, old temporary files, and cache buildup slowing down the system.
- Delayed Internet Browsing: Slow webpage loading, browser crashes, or excessive ads due to bloated browser extensions.
- Overheating & Loud Fan Noise: Increased heat output due to excessive CPU or GPU usage.
- Outdated Software & Drivers: Running old or incompatible software versions leading to inefficiencies.
To improve performance, purchase our Computer Tune-Up. Our expert service optimizes performance by removing junk files, updating essential software, and ensuring your system is running efficiently. Whether you’re dealing with slow speeds, frequent crashes, or general sluggishness, our Tune-Up Program can help restore your device to peak performance. Contact us today to give your computer the boost it needs!
Need help with a device? Have tech questions?
- We solve many computer and smartphone problems remotely.
- We troubleshoot issues across a range of products and devices.
- We answer your tech questions and help schedule service repairs.
